Frequently Asked Questions about AC LUNA.
Find clear answers regarding our healthcare coordination, international client services, and administrative support procedures.
We assess each client’s individual requirements and coordinate introductions to suitable healthcare providers, specialist clinics, and qualified medical professionals. Our role is to facilitate clear communication, appointments, and administrative arrangements throughout the process.
We provide administrative support with document preparation, certified translations, notarisation, apostille and legalisation procedures, and embassy or consular appointments.
We also coordinate with relevant authorities and qualified professionals to help clients navigate international documentation requirements. Services are tailored to each client’s circumstances and the requirements of the relevant country.
Yes. We can coordinate communication and appointments with independent, qualified legal professionals when clients require legal assistance.
Our role is limited to administrative coordination and document support. We do not provide legal advice or legal representation. Any legal advice is provided directly by the appointed legal professional.
Yes. We assist international clients with appointment scheduling, communication with healthcare providers, and travel-related arrangements, including airport transfers, accommodation, and local transportation.
Our coordination services are tailored to each client’s needs, helping ensure a smooth and well-organised experience from arrival to departure.